Reprographics Services Supervisor (Perm)
Job No. 33059
Posted on: 25/01/2024
London
Up to £45,000
Permanent
Start Date: 26/02/2024
Reprographics Services Supervisor - London - Up to £45,000 - Days (40 hrs a week) + Benefits
Our prestigious London client requires an experienced Reprographics Services Supervisor for their busy legal Printroom. The successful candidate will deliver an efficient and responsive business process service to the customer within a print function and to meet agreed SLA’s and client satisfaction.
Candidate Responsibilities:
- Help solve operational problems quickly and efficiently to promote the best customer experience possible.
- Develop relationships with users and manage their perception and expectations by supporting with guidance on processes and providing solutions for best results.
- Record all rechargeable components of print requests against the client cost recovery platform.
- To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
- Responsible for inducting new members of staff, monitoring employee performance and identifying development opportunities.
- Build positive relationships both internally and externally.
- Follow and adhere to Health & Safety policies and other procedures and guidelines.
- Record operational statistics for month end reporting including KPI reports.
Candidate Requirements:
- Previous experience supervising a team.
- Team oriented pro-active, open minded team player.
- Proven customer service experience.
- Excellent communication skills, both verbal and written.
- Able to organise effectively with a high level of attention to detail.
- Competent with all MS Office applications.
Benefits:
- Sick Pay
- Life Assurance
- Cycle to work Scheme
- Shopping Vouchers
- Season ticket loan
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